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View the Online Self-service Guide
Please note: Total Delivery Time = Processing Time + Shipping Time
Fill in your order info., and "view the online self-service guide". Click “Track this Order”, then you’ll be directed to CHECK the 90 Days Return Policy.
Select the "Reason" and CHECK the 90 Days Return Policy, then click "Modify this Order" you will be directed to preview the restocking fee.
Review "Restocking Fee", but if you want to modify only some of your products, our Support will recheck the correct restocking fee after you finish the STEP 4) Confirm you want to modify the product(s) or not by clicking YES or NO. If NO, your order will continue the production and shipment as it is. If YES, your order will be suspended for modification, and you'll be directed to fill in a request form.
Fill in the request form with your detailed request, then "Submit". Our Support Team will reply or confirm the restocking fee to you within 24 hours.
- Shipping Address and Shipping Method can be modified before the “Packaging” process, with no restocking fee.
- Modification on products before Packaging/Shipped: It's possible to modify your products without charging a restocking fee before the production process starts, but a $9 restocking fee has to be charged on the personalized product that has already been in production.
- Return after Shipped/Received Orders: Orders that have already been “Packaged”, “Ready to Dispatch” or those have been “Shipped” cannot be modified, as the orders may have been collected by the carrier.
- Order Status: Processing - "In Production"
- Original Order Amount: USD $30
- Restocking Fee:USD $10
- Order Status: Processing - "In Production"